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faqs

DELIVERY

Can I choose a specific delivery time?


We can't offer a specific delivery slot just yet. Orders will be delivered between 7am and 6pm and you will receive an email in the morning directly from DPD with a two hour delivery time.




I haven’t received a confirmation email yet?


Please check your junk first and if not then please contact us directly.




How do the meals remain fresh during delivery?


All ingredients are vacuum sealed to improve the shelf life prior to being boxed. All our boxes are insulated with a thermo box and ice packs to keep the box fresh during transit.




Can I recycle the packaging


Yes, depending on your local restrictions. The box, thermo box and ice packs can all be reused before being recycled when they come to the end of their life. All vacuum bags can be recycled if rinsed well after emptying





OUR FOOD/PRODUCTS IN DIY BOX

Do I need to cook the ingredients myself or do they DIY kits come prepared?


Your DIY kit will be delivered with each individual ingredient pre-prepared and vacuum sealed in a refrigerated packaging. These are ready for you to open and cook yourself at home. All ingredients can be cooked in or on frying pans and pots by following our simple cooking instructions supplied within the DIY box.




Do you do smaller DIY boxes for 1-2 people?


Sorry, not currently but we will be looking to do this in the near future. Items within your DIY box are safe to freeze (please see other FAQS)




How long can I store the DIY box for?


All products have a shelf life of a minimum 3days when kept in the fridge. All products will have a label and best before date for you to follow. Some items are also suitable for home freezing if done so on the day of delivery.




Can I freeze the ingredients in the DIY box


Yes, the perishable ingredients such as raw meat, cooked meats, onions and buns can be frozen – we suggest doing so on the day of delivery. Long shelf-life items such as the pickles, beef dripping mayo, sauerkraut, Russian dressing and English mustard have a shelf life of up to a month and we do not recommend freezing. Note – all ingredients will come labelled along with best before dates.




Where can I find the full list of each ingredient and allergens that are in DIY box


On each item please check out the “Ingredients” and “Allergens” section.




Will cooking instructions be included?


Yes, a detailed and simple cooking instructions will be provided in each DIY box relevant to the box chosen.





ORDERING

How can I make and order?


Simply go our website and click the ‘Shop” page and you can start selecting which items to add to your cart.




When will you be distributing and delivering packages?


Packages will be distributed and shipped on Thursday for delivery on Friday. Note – we will be looking to do a biweekly delivery in the near future.




When do I need to place an order by?


The cut off point for deliveries is Tuesday midday, any orders made after this point will be distributed the following week. Note – we will be looking to do a biweekly delivery in the near future.




Where do you deliver to?


We deliver nationwide, with the exception of the Scottish Isles, Scottish highlands and the Channel Islands. Use the postcode finder on our basket page to find out if your location is eligible."




Is the a minimum order required?


NO




What is the delivery charge?


The flat delivery fee is £5.95 or free delivery on orders over £50




Can I change or cancel my order?


Orders can be cancelled up to until Thursday 10am. Changes can be made, subject to stock if we are notified by no later than Wednesday 5pm. Please note that changes are not guaranteed, and we will contact you back whether to confirm or not the changes and how to proceed with the order.